RETURN POLICY
Return and refund service is an important part of optimizing user shopping experience, and we always adhere to a flexible and people-oriented service principle to formulate inclusive return rules applicable to all ordinary commodities. We fully respect every user's independent shopping choice, and try our best to solve all post-purchase dissatisfaction problems for users through standardized and warm service processing.
In the daily shopping process, users may have the demand of returning goods due to product mismatch, unsatisfactory quality, logistics damage or personal subjective reasons. For all reasonable demands, we will actively respond and try our best to provide convenient return channels and perfect after-sales support. There is no rigid category restriction for return services, and most daily shopping commodities can enjoy inclusive return treatment.
In order to balance the legitimate rights and interests of both users and ourselves, the returned goods need to meet the basic resalable standard. The product should be kept intact, with no man-made damage, functional failure or excessive use traces, and the original matching packaging and accessories should be complete. We will judge the return qualification comprehensively according to the actual state of the goods, and try our best to be tolerant and reasonable in the judgment standard.
After the user submits the return request, our service team will start the review process as soon as possible. After the application is approved, users can complete the return delivery according to the prompted guidelines. After we receive and verify the goods, we will immediately start the subsequent refund or exchange process. The refund fund will be returned through the original payment path, and we will try our best to shorten the overall processing cycle.
For special after-sales scenarios such as defective products, missing accessories and wrong delivery, we will take the initiative to bear more service responsibilities and provide users with free return, priority exchange, partial compensation and other high-quality services. We always believe that sincere after-sales service can build long-term shopping trust, so we will keep optimizing the return process and try our best to bring every user a reassuring shopping experience.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
In the daily shopping process, users may have the demand of returning goods due to product mismatch, unsatisfactory quality, logistics damage or personal subjective reasons. For all reasonable demands, we will actively respond and try our best to provide convenient return channels and perfect after-sales support. There is no rigid category restriction for return services, and most daily shopping commodities can enjoy inclusive return treatment.
In order to balance the legitimate rights and interests of both users and ourselves, the returned goods need to meet the basic resalable standard. The product should be kept intact, with no man-made damage, functional failure or excessive use traces, and the original matching packaging and accessories should be complete. We will judge the return qualification comprehensively according to the actual state of the goods, and try our best to be tolerant and reasonable in the judgment standard.
After the user submits the return request, our service team will start the review process as soon as possible. After the application is approved, users can complete the return delivery according to the prompted guidelines. After we receive and verify the goods, we will immediately start the subsequent refund or exchange process. The refund fund will be returned through the original payment path, and we will try our best to shorten the overall processing cycle.
For special after-sales scenarios such as defective products, missing accessories and wrong delivery, we will take the initiative to bear more service responsibilities and provide users with free return, priority exchange, partial compensation and other high-quality services. We always believe that sincere after-sales service can build long-term shopping trust, so we will keep optimizing the return process and try our best to bring every user a reassuring shopping experience.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.